Analysis of Apparatus Competence and Professionalism Regarding the Quality and Standards of Public Services at the Pangkajene District Office

Abstract

As well as to identify factors that support and hinder the implementation of these services. This study uses a qualitative descriptive approach with data collection techniques through observation, in-depth interviews, and documentation studies. The research informants amounted to 5 people, consisting of officials who provide public services and the Community as service users, thus providing a comprehensive picture of existing problems as well as potential. Data analysis was carried out in several stages through data reduction, data presentation, and drawing conclusions. The assessment of service quality refers to the theory of Bowmans et al., which includes three dimensions namely knowledge, skills, and attitude. Research results show that the quality of public services in Pangkajene District has reached an optimal standard in meeting the needs of the community. In the knowledge dimension, it was found that some officials have demonstrated knowledge regarding the main tasks and functions of officials in providing services professionally. The skills dimension shows that officials can fulfill the needs of the community quickly and accurately. The attitude dimension shows that officials highly uphold the values of the service code of ethics by continuously paying attention to the values of honesty as a form of maintaining integrity while serving the community However, there are still several obstacles in terms of improving the quality of human resources, adding facilities, as well as reforming the system to be more effective and optimal