Integrated Service Quality Analysis at the Office of the Regional Disaster Management Agency of South Sulawesi Province

Abstract

The purpose of this study was to determine the quality of integrated service 
administration at the Regional Disaster Management Agency Office of South 
Sulawesi Province and to determine the factors that support and hinder 
integrated service administration at the Office of the Regional Disaster 
Management Agency of South Sulawesi Province. 
This research uses descriptive qualitative methods, data collection 
techniques; observation, interviews and documentation.... The research 
informants were 8 people consisting of BPBD employees and the community. 
Data analysis used is interactive analysis with stages; data collection, data 
reduction, data presentation and conclusion drawing.  
The results of the study found that the quality of integrated service 
administration has been implemented within the BPBD of South Sulawesi 
Province in the form of physical evidence, reliability, responsiveness, 
assurance and empathy. Physical evidence has been running well,. Reliability 
is seen in a systematic and organized service process. BPBD has standardized 
procedures for dealing with emergency situations, but needs improvement in 
terms of timeliness and consistency in carrying out these procedures. 
Responsiveness, quite responsive to emergency situations and community 
needs. Quality assurance of administrative services.