The Effectiveness of the Performance of Apparatus in Public Services in Tindalun Village, Anggraja District, Enrekang Regency

Rachmad Rhamdhani Dani; Aras Solong

doi:10.55638/publik.v3i1.531

Authors

Rachmad Rhamdhani Dani Universitas Islam Makassar Author
Aras Solong Universitas Islam Makassar Author

DOI:

https://doi.org/10.55638/publik.v3i1.531

Keywords:

Effectiveness, Performance, Public Service

Abstract

This study aims to determine the effectiveness of civil servant performance in public services in Tindalun Village, Anggeraja District, Enrekang Regency, and to identify factors that influence their effectiveness in public services in Tindalun Village, Anggeraja District, Enrekang Regency. The research method used was qualitative. Data collection techniques were conducted through observation, interviews, and documentation. Informants in this study were civil servants from Tindalun Village, Anggeraja District, Enrekang Regency, and the community. The analysis techniques used were data reduction, data presentation, and conclusion drawing. The results of this study indicate that civil servant performance in public services in Tindalun Village, Anggeraja District, Enrekang Regency is in accordance with performance effectiveness indicators. This can be seen from the effectiveness indicators: work quality, work quantity, and time utilization, indicating that civil servant performance in public services in Tindalun Village is effective. This study also shows that, of the four factors that influence the performance of the apparatus, namely organizational characteristics, environmental characteristics, worker characteristics, and characteristics of management policies/practices, only environmental characteristics and characteristics of management policies/practices are proven to influence the performance of the apparatus at the Tindalun Village office. This is because environmental factors, such as workplace comfort and the availability of facilities (Wi-Fi internet network), as well as management policy/practice factors, especially in the process of communication and delivery of information on regulatory changes, still have obstacles that affect the performance of the apparatus. Meanwhile, organizational characteristics and worker characteristics do not have a significant influence because both have been running well according to their duties and functions

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