EFEKTIVITAS KUALITAS PELAYANAN KESEHATAN TERHADAP PASIEN RAWAT INAP PADA PUSKESMAS KAHU KECAMATAN KAHU KABUPATEN BONE

Abstract

Effectiveness of the Quality of Health Services for Inpatients at the Kahu Community Health Center, Kahu District, Bone Regency. Public Administration Study Program. Faculty of Social and Political Sciences, Makassar Islamic University, supervised by Tetty Dwiyanti and Zulkarnain Umar This research aims: (1) To find out what the quality of health services is for inpatients at the Kahu Health Center, Bone Regency, (2) To find out what factors hinder the quality of health services for inpatients at the Kahu Health Center, Bone Regency. The type of research used is qualitative research with data collection techniques through observation, interviews and documentation with data analysis using data reduction, data presentation, drawing conclusions and verification.The research results showed that: (1) data was obtained that the effectiveness of the quality of health services for inpatients at the Kahu Community Health Center showed good results, but the existing bed infrastructure in the treatment room still needed improvement. And the implementation of 5S in the Puskesmas environment still needs to be improved, (2) there are no inhibiting factors in the quality of services provided by the Puskesmas because the staff's ability to provide services is very good, human resources are also good and working conditions regarding K3 at the Puskesmas have been running well even though There are no special employees for its implementation.