KUALITAS PELAYANAN PUBLIK DALAM PEMBUATAN E-KTP DI KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN DI KABUPATEN PINRANG

Abstract

This research aims to find out what the quality of public services is in making E-KTP and what are the supporting and inhibiting factors for the quality of public service in making E-KTP at the Pinrang Regency population and civil registration office.The type of research used by researchers is qualitative with data collection techniques through observation, interviews and documentation with data analysis using data collection, data presentation, data reduction and drawing conclusions.The results of the research show that the quality of public services in making E-KTP at the Pinrang Regency Population and Civil Registration Service office shows quite good results, it's just that the physical facilities in the service room are inadequate, such as a lack of chairs in the service waiting room, while the factors supporting the quality of service The public in making E-KTP at the Population and Civil Registration Service office has provided maximum service quality and factors inhibiting service quality include internal factors, namely limited blanks and lack of facilities used such as chairs, and external factors, namely internet network disruption and lack of public awareness. be an obstacle to service quality.