Analysis Of Employee Competency Development Strategies In Improving Performance (Case Study: Regional Office IV BKN Makassar)

Abstract

This study aims to analyze: (1) employee competency development strategies for enhancing the performance of civil servants, and (2) obstacles in implementing these strategies at Regional Office IV of the National Civil Service Agency (BKN) in Makassar. The study employs a qualitative approach with a case study design. Data collection techniques included in-depth interviews, direct observation, and document review. Data analysis utilized an interactive model comprising data reduction, data presentation, and conclusion drawing. The results indicate that employee competency development strategies have been implemented through education and training, career development, coaching and mentoring, competency needs analysis, and work-experience-based learning. These strategies contributed to improved work quality, task execution accuracy, and employee responsibility. However, implementation still faces challenges such as limited budgets and training quotas, heavy workloads, and post-training evaluations that are not yet optimally integrated with the performance appraisal system. The study concludes that competency development strategies play a crucial role in enhancing employee performance but require strengthened integration in planning, equitable access to training opportunities, and continuous evaluation to ensure optimal and sustainable impact.